UPCO Jewelry – Warranty Information

 

Thank you for shopping with us! We are committed to providing high-quality products and ensuring your complete satisfaction. We stand behind the quality of our products, which is why we offer a 1-Year Warranty on all items purchased from our store.

What is Covered by the Warranty?

Our 1-year warranty covers any defects in materials or workmanship under normal use for a period of one year from the date of purchase. If your product is found to be defective, we will repair or replace it, depending on the situation.

This warranty applies to:

  • Defects in materials and craftsmanship
  • Faulty parts or malfunction caused by a manufacturing defect
  • Any significant functional issues that arise under normal use

What is Not Covered by the Warranty?

The following issues are not covered by the 1-year warranty:

  • Damage caused by misuse, neglect, or improper use of the product
  • Wear and tear from normal use
  • Accidental damage, including drops, spills, or exposure to harsh environments
  • Products that have been modified or altered in any way
  • Damage resulting from unauthorized repairs or tampering

How to Request a Warranty Claim:

If you believe your product is defective and would like to request a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at info@upcojewelry.com or through our Contact Page. Please include:
    • Your order number
    • A description of the issue
    • Photos or videos showing the defect (if possible)
  2. Review and Approval: Once we receive your claim, we will review it and get back to you within 3-5 business days with the next steps. If approved, we will guide you on how to return the product for inspection or replacement.
  3. Return and Replacement: If your warranty claim is approved, we will either:
    • Repair your product (if applicable), or
    • Provide you with a replacement product at no additional charge.

Important Notes:

  • Proof of Purchase: You must provide proof of purchase (order confirmation or receipt) to validate your warranty claim.
  • Warranty Period: The warranty period is 1 year from the date of purchase and is non-transferable.
  • Shipping Fees: If a product is deemed faulty and covered under warranty, we will cover the shipping cost for the replacement. However, you may be responsible for shipping costs when returning a non-defective product.

Exclusions and Limitations:

  • The warranty does not apply to products purchased from unauthorized resellers or third-party platforms.
  • Our warranty policy is governed by the laws of Ireland, and any legal disputes will be resolved accordingly.

Customer Support:

We are here to assist you! If you have any questions or concerns regarding our warranty policy, please don’t hesitate to reach out to us via our Contact Page or email us at info@upcojewelry.com. Our customer service team is happy to help.

Disclaimer:

While we strive to provide accurate and up-to-date information, we reserve the right to modify the terms of this warranty at any time without prior notice.